About our privacy policy
Yoga-Pilatesshop.nl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to ensure our services are as fast and easy as possible. We will only use this information for other purposes with your permission. Yoga-pilatesshop.nl will not sell your personal information to third parties and will only make it available to third parties involved in providing our services.
This privacy policy applies to the use of the website and the services provided by Yoga-pilatesshop. These terms and conditions are effective May 22, 2018; the publication of a new version renders all previous versions invalid. This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact us. Contact details are listed at the end of our privacy policy.
About data processing
Below you will find a description of how Yoga-pilatesshop processes your data, where it is stored, what security techniques we use, and who has access to the data.
On our website, you'll find several web forms where we ask you to enter personal information, such as your (company) name, address, email address, (mobile) phone number, and payment information. We use this information solely for the purpose for which you provided it: to process your order and keep you informed of its progress.
Customer account and newsletter
You can create a customer account and subscribe to the newsletter. The information you provide will only be used to ensure that, if you have a customer account, you don't have to re-enter your information for future orders and that you have access to your order history.
By subscribing to our newsletter, you'll stay informed about website developments, special offers, and promotions. You can request us to cancel your customer account or newsletter subscription by email. You can also unsubscribe from our newsletter by using the unsubscribe link in the newsletter.
Client management and invoicing
Our customer data is stored in the CRM of our web store software and then only used for administrative purposes.
E-mail
For our regular business email traffic, we use Roundcube's services, which were recommended to us by our web agency Ditisabc. These parties have implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. We treat all our email traffic confidentially.
Web hosting and database
Our online store is developed with Magento software, and we have chosen Ditisabc for our web hosting. Ditisabc has access to any personal data you provide to us for the purposes of our services to provide us with (technical) support. They will never use your data for any other purpose. Ditisabc is obligated to implement appropriate security measures under our agreement with them. These security measures include SSL encryption and a strong password policy. Regular backups are made to prevent data loss here Ditisabc's privacy policy.
We purchase web hosting and email services from DitisABC and Roundcube. DitisABC and Roundcube process personal data on our behalf and do not use your data for their own purposes. However, these parties may collect metadata about the use of their services. This is not considered personal data. Magento, Ditisabc, and Roundcube have implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Magento, Ditisabc, and Roundcube are obligated to maintain confidentiality under their confidentiality agreements.
Purpose of data processing
General purpose of the processing
We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date—other than at your request—we will ask for your explicit consent.
Yoga-pilatesshop also offers dropshipping. This means they don't have some of the products they offer in stock. Therefore, to fulfill the agreement, it's necessary to share your data with third parties who will then process your order. This is referred to as "processing" in the General Data Protection Regulation. We have agreements in place with these third parties regarding the collection and use of your personal data (processing agreements). Yoga-pilatesshop never shares data with third parties for their marketing purposes without your knowledge and consent.
Your data will be shared with third parties in the following cases:
Google Analytics
Our website places cookies from the American company Google as part of its "Analytics" service. We use this service to track and generate reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements online. Google uses this information to provide targeted advertising (AdWords) and other Google services and products.
Payment processors – MultiSafepay, Multifactor and Paypal
To process (part of) the payments in our online store, we use the MultiSafepay, Multifactor, and PayPal platforms. MultiSafepay, Multifactor, and PayPal process your name, address, and city of residence information, as well as your payment details such as your bank account or credit card number. MultiSafepay, Multifactor, and PayPal have implemented appropriate technical and organizational measures to protect your personal data. MultiSafepay, Multifactor, and PayPal reserve the right to use your data to further improve their services and, in that context, to share (anonymized) data with third parties.
All the above-mentioned guarantees regarding the protection of your personal data also apply to the components of MultiSafepay's, Multifactor's, and PayPal's services for which they engage third parties. MultiSafepay, Multifactor, and PayPal do not retain your data for longer than permitted by law.
Feedback Company
We collect reviews through the Feedback Company platform. If you leave a review through Feedback Company, you can provide your name and email address. You can also provide anonymous feedback. Feedback Company shares this information with us so we can post the review. If we invite you to leave a review, we share your name and email address with Feedback Company. They use this information solely for the purpose of inviting you to leave a review. Feedback Company has implemented appropriate technical and organizational measures to protect your personal data. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties. Read more here the privacy policy of Feedback Company.
Shipping and logistics – Post NL and/or Parcelware
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL/Parcelware to carry out deliveries. For this purpose, we must share your name, address, and city of residence with PostNL/Parcelware. PostNL/Parcelware uses this information solely for the purpose of fulfilling the agreement. If PostNL/Parcelware engages subcontractors, they will also share your information with these parties.
Automatically collected data
Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, Yoga-pilatesshop may be legally obligated to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will object to this within the limits of the law.
Retention periods
We retain your information as long as you have an account with us. This means we keep your customer profile until you indicate that you no longer wish to use our services or delete your account. If you inform us of this, we will also treat it as a request to be forgotten. We also retain information about your purchase to answer any warranty questions or other questions or complaints about the product.
Your rights
Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them.
In principle, to prevent misuse, we only send copies of your data to the email address we already have on file. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems.
You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to access the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect by sending an email to the contact details listed at the end of this privacy policy. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file for you, along with an overview of the processors who hold this data, and the category under which we store this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable from you, corrected. You can submit a request to this effect by sending an email to the contact details listed at the end of this privacy policy. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected to the email address we have on file for you.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to you personally or is identifiable from you. You can submit a request to this effect by sending an email to the contact details listed at the end of this privacy policy. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable to you, processed by another party. You can submit a request to this effect by sending an email to the contact details listed at the end of this privacy policy. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties, to the email address we have on file for you. In all likelihood, Yoga-pilatesshop will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Yoga-pilatesshop in certain circumstances. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing.
You also have the right not to be subject to automated individual decision-making or profiling. Yoga-pilatesshop does not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person or email us at [email protected].
Cookies
Google Analytics
Our website places cookies from the American company Google as part of its "Analytics" service. We use this service to track and obtain reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not authorized Google to use the Analytics information obtained for other Google services.
We use functional and analytical cookies. Functional cookies are necessary for the proper functioning of the website. For example, they ensure that the desired information is displayed quickly and accurately every time you visit our website. No consent is required to place functional cookies. We use analytical cookies to analyze how often our website is used. If analytical cookies do not have a significant impact on your privacy, no consent is required.
The following websites place cookies for the following reasons:
Google AdWords (tracking cookie): Measures how the website is used and how you found us. We use this information to improve our AdWords campaigns.
Changes to the Privacy Policy
We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
Yoga-Pilatesshop.nl
Mailing address: MG de Bruinlaan 14 3571 VE Utrecht
Phone numbers: +31 (0)6 30 44 34 85 or +31 (0)6 21 96 14 17
E-mail: [email protected]
