Customer service representative

Are you structured, proactive, persistent, critical, and solution-oriented? Do you manage an inbox and maintain an overview like a king? Then start as a Customer Service Representative at Yoga-Pilatesshop.

What are you going to do?

Thanks to you, administrative processes run smoothly and our customers feel treated like royalty. At our company, you will focus on customer management, such as informing customers about backorders, processing and tracking orders, liaising with suppliers and the warehouse, and providing friendly and substantive customer service. Additionally, you will manage our email inbox and maintain an overview of our back-end so that we can quickly retrieve all email conversations and notes.

As a Customer Service Representative, you are the first point of contact for our customers. You are responsible not only for treating our customers with hospitality and friendliness, but also for smooth administration, order processing, and behind-the-scenes coordination.

You combine hospitality with a keen eye for detail. You also know how to seamlessly adopt our tone of voice—not too stiff, but proactive and customer-oriented. From managing orders to supporting various departments, you are the central hub. Order processing is an important part of your role. You maintain contact with suppliers, liaise with the warehouse, and verify that orders are being forwarded correctly and completely. When there are changes or special circumstances, you ensure that these are passed on correctly and on time to the appropriate parties. You monitor progress and raise the alarm when something is not going well or when action is required.

As the organization grows, you will have ample room to shape the role to your liking and help improve new processes. 

A selection of your duties:

• Managing the telephone system, WhatsApp, and mailbox
• Maintain an overview of incoming and outstanding orders
• Dropshipping management
• You keep a close eye on the back-end and pull people aside when necessary.
• Processing, checking, and following up on orders
• Liaising with suppliers regarding orders, delivery times, and details
• Coordinate with the warehouse and check if orders are forwarded correctly
• Correctly processing and forwarding order changes, so that they end up in the right place
• Identifying bottlenecks in the order process and taking proactive action on them
• Mapping out ongoing questions and recurring problems
• Customer follow-up
• Assisting with administrative and secretarial tasks for various departments
• Contributing ideas for process improvements and customer satisfaction
• Inform customers about backorders and guide/advise customers through their orders.

What do we ask of you?

You are presentable, have strong communication skills, and enjoy a varied workday. You like taking responsibility and working both independently and as part of a team. You also get energy from maintaining an overview, solving problems, and liaising with various parties.

Furthermore, you have:

• Availability of an average of 15 to 20 hours per week with the possibility of expansion, preferably spread over several days.
• Excellent command of the Dutch language, and you are also proficient in English
• Good computer skills (experience with specific systems is not required)
• A proactive attitude
• Organizational talent
• Short-term availability

Where will you be working?

You are part of a small, close-knit team with a passion for Pilates and yoga. You can do this position from home.

Working days and hours

The position is for 7 months, during which you will work an average of around 15 to 20 hours, with the possibility of increasing hours per week. These hours can be scheduled flexibly, with the option of extension. 

What we offer

• A good salary of €14.50 and €17.50 per hour (depending on experience)
• A temporary contract with the possibility of extension
• Gaining experience in a webshop

What we ask

• Education or previous work in a relevant field, such as tourism, hospitality, administration, or receptionist;
• Higher professional education thinking ability: You always think one step ahead;
• You enjoy working with customers and processes and have demonstrable experience with this;
• You are meticulous, proactive, critical, and have a strong sense of responsibility;
• If you have an affinity for yoga and/or Pilates, that is a 100% plus.

How do you apply for this position?

Excited? Then we would love to get to know you!

Send your CV to [email protected]Do you also have a cover letter? If so, please be sure to include it. We enjoy reading about who you are, why this position suits you, and what you can bring to our team.

We always give priority to a personal and original cover letter in the selection process. So be sure to show us who you are. We are not looking for the perfect letter, but for an honest story that showcases your enthusiasm.